STORE POLICIES AND F.A.Q.'s

*Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

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Keep in mind there may be potential delays due to a high volume of orders or postal service problems especially during the holidays, that are outside of our control.

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*Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

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*International Shipping

We currently do not offer international shipping

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*How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

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If you haven’t received your order within 7 days (21 days for framed art orders) of receiving your shipping confirmation email, please contact us at info@tamborparty.com with your name and order number, and we will look into it for you.

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Include a link for customers to track their order if available.

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*My order should be here by now, but I don't have it. What should I do?

Before getting in touch with us via email please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.

• Ask your local post office if they have your package.

• Stop by your neighbors in case the courier left the package with them.

 

Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@tamborparty.com with your order number.

 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

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*How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

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*Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

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*Refunds, returns, and exchanges

Our return policy is simple. If we mess up, we'll fix it at no charge. If you mess up, we'll still fix it, and you'll only pay flat rate return shipping.

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We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order.

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In the event that your order arrives damaged in any way, please email us as soon as possible at info@tamborparty.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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If you have any further questions, please don't hesitate to contact us at info@tamborparty.com